Troubleshoot PowerGrade
This section will help you troubleshoot many of the common problems
that may occur when using PowerGrade. These solutions assume that
you are familiar with PowerGrade and PowerGrade Help. For more information,
see the section "Frequently Asked
Questions."
Attendance
My attendance does not match the secretary's.
If your network is down, PowerGrade cannot communicate with the PowerSchool
server. When this happens, PowerGrade can lose synchronization with the PowerSchool
server.
Solution: When the network is available again, choose Utilities
> "Synchronize with server." Select the Attendance
checkbox, and then click OK. PowerGrade and the PowerSchool server
are now synchronized.
Classes
One or more of my classes does not appear under the Classes menu.
Either...
The class is not offered in the current semester.
Solution: Close the class you currently have open. Choose
File > Open Class. Choose the appropriate class, and then click
OK. ...or...
A class has been added to your schedule after the start of a semester.
Solution: Choose Utilities > "Synchronize with Server."
Select the "Class roster" and "Class list" checkboxes,
and then click OK. PowerGrade downloads the correct and current
class roster and class list from the PowerSchool server. ...or...
Your computer date does not match the date on the PowerSchool server.
Solution: Reset the date on your computer. If this does
not work, ask your PowerSchool administrator to verify the date
on the server.
Some of my students do not appear on the class roster.
Solution: Choose Utilities > "Synchronize with Server."
Select the "Class roster" checkbox, and then click OK.
PowerGrade downloads the correct and current class roster from the
PowerSchool server. You must do this for each class.
Grades
My final grade for a student is not calculating correctly.
PowerGrade calculates final grades based on your preferences on the Scores
tab and on how you weight assignments, categories, and final grades.
Solution: Review the sections "Scores
Preferences" and "Weight
Grades." Make the necessary changes to your scores preferences
and grade weights.
My students' final grades in PowerGrade do not match those on the PowerSchool
server.
If your network is down, PowerGrade cannot communicate with the PowerSchool
server. When this happens, PowerGrade lose synchronization with the PowerSchool
server and the grades you entered have not been sent to PowerSchool.
Solution: When the network is available again, open PowerGrade
to the appropriate class and choose File > Save. Your changes
are sent to PowerSchool, which is then synchronized with PowerGrade.
Passwords
My PowerGrade password does not work.
...or...
I forgot my password.
Solution: Contact your PowerSchool administrator, who will
contact PowerSchool Technical Support for a one-time password. When
you get the new password, reopen PowerGrade. Choose File > Preferences
and enter a new password that you will remember. Note that it can
take more than a day to get the one-time password from PowerSchool
Technical Support.
Printing
My spreadsheet report only prints halfway across the page.
Solution: Choose Reports > Edit Reports. Select the appropriate
report. Click the Options tab. You can modify the width of the printed
area on several reports. If you are printing on a standard 8 ý-
by 11-inch sheet of paper with a portrait orientation and you want
a 1.25-inch border, select a width of 6 inches. If you are printing
on a standard 8 ý- by 11-inch sheet of paper with a landscape orientation
and you want a 1-inch border, select a width of 9 inches.
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